Terms of Service

Last updated:

Key points

  • These Terms are the agreement between you and Kinfolktee (trading as Kin Folk Tee), 208 Wynbrook Dr, Nashville, TN 37221, United States, for using kinfolktee.com and buying from us.
  • Every item is printed to order. Prices are in US dollars. Shipping is free to the United States, Canada, Australia and New Zealand, the only countries we deliver to.
  • You have a 60-day return window from delivery, and approved refunds are issued within 7 calendar days.
  • Orders can be cancelled or changed within 24 hours if they have not shipped.
  • Our designs, logo and site content belong to us or our licensors; please do not copy them.
  • Questions: support@kinfolktee.com, reply within 1 business day.

Please read these Terms of Service carefully. They explain the rules for using our website, how orders work, what you can expect from us and what we expect from you. By browsing the site, creating an account or placing an order, you agree to these Terms together with the policies they refer to, including our Privacy Policy, Shipping & Delivery page, Returns & Exchanges Policy, Refund Policy and Cancel or Change Order page. If you do not agree, please do not use the site.

In these Terms, “we”, “us”, “our” and “Kin Folk Tee” mean Kinfolktee, the business that operates kinfolktee.com. “You” means the person using the site or placing an order. “Products” means the printed apparel, drinkware and gift items offered on the site.

1. Using the site

You may use the site to browse and buy products for your own personal use, including gifts for family and friends. You must be old enough to form a binding contract where you live, or have a parent’s or guardian’s permission and involvement when you place an order.

If you create an account, you are responsible for keeping your login details secure and for activity on your account. Use a strong password that you do not use elsewhere, and tell us straight away at support@kinfolktee.com if you think someone else has used your account. We may suspend an account that appears to be compromised or misused, and we will tell you why when we can.

We work to keep the site available and accurate, but we do not promise that it will always be available, uninterrupted or free from errors. We may update, change or temporarily take down parts of the site for maintenance or improvements.

2. About our products

2.1 Made to order

Our products are printed on demand after you order. This means each item is produced for you rather than taken from a shelf of finished stock. Production usually takes 1–3 business days before your order ships. Because each piece is individually printed, very small variations in print placement (a few millimetres) and colour are a normal part of the process and are not defects.

2.2 Photos, colours and descriptions

We try to show every product accurately. Product images may be photographs, mock-ups or digital renderings that show how a design looks on a garment or mug. Colours on screen depend on your device and settings, and printed ink can look slightly different on different fabric colours. Measurements, materials and care instructions are described on each product page and in our Size Guide. If a product you receive is materially different from its description, you can return it at no cost under our returns policy.

2.3 Personal use and design content

Our designs celebrate family relationships and everyday family life. They are sold for personal wear and gifting. Buying a product does not give you the right to reproduce the design itself on other goods or to sell copies of it.

3. Prices and availability

All prices are shown and charged in US dollars (USD). Shipping to the United States, Canada, Australia and New Zealand is free, so there is no shipping charge added at checkout. Prices do not include import duties or taxes that a destination country may charge when an international parcel arrives; those are explained on our Shipping & Delivery page.

We may change prices, products and promotions at any time, but a change will not affect an order we have already confirmed. Not every design is available in every size, colour or product type; the options shown on the product page are the ones you can order. If a blank garment in your chosen size and colour becomes unavailable after you order, we will contact you with alternatives or a full refund.

3.1 Pricing errors

Despite our care, a price may occasionally be displayed incorrectly, for example as the result of a typing mistake. If we discover an obvious pricing error before your order ships, we will contact you and give you the choice of continuing at the correct price or cancelling for a full refund. We will not charge you more than the price you agreed to without your consent.

4. Orders and acceptance

When you place an order, you make an offer to buy the products in your cart at the listed prices. After you check out, we send an order confirmation email. That email confirms we received your order; the contract between us is formed when we accept your order by beginning production or by confirming it in writing, whichever comes first.

We may decline or cancel an order before it ships, for example if:

  • the shipping address is outside the United States, Canada, Australia or New Zealand, or cannot be verified;
  • a payment is not authorised, is reversed, or is flagged as suspicious;
  • the product cannot be printed to our standard on the selected blank;
  • there is an obvious pricing or description error;
  • we reasonably believe the order is fraudulent, is for resale in breach of these Terms, or breaks the law.

If we cancel an order that you have paid for, we refund the full amount for the cancelled items within 7 calendar days of the cancellation.

4.1 Checking your order

Please check the products, sizes, colours, quantities and shipping address before you check out. Because items are printed to order, you can cancel or change an order only within 24 hours of placing it and only if it has not shipped, as described on our Cancel or Change Order page.

4.2 Group and bulk orders

Family and reunion orders with many pieces are welcome. For very large orders, we may contact you to confirm details or timing before production. We may limit quantities per order where we reasonably believe an order is intended for commercial resale.

5. Payment

Payment is taken at checkout through the payment options shown there. Accepted methods and how payments are processed are described on our Payment Methods page. You confirm that you are authorised to use the payment method you choose and that the information you give is accurate. Payment details are handled by the payment provider’s secure systems, not stored by us.

If a payment is declined or later reversed, we may hold or cancel the order. If you have a question about a charge, please contact us before raising a dispute with your bank; we can usually solve the problem quickly.

6. Shipping, delivery and risk

We ship only to the United States, Canada, Australia and New Zealand, and shipping to those countries is free. Estimated production and delivery times are listed on the Shipping & Delivery page. They are estimates and not guaranteed delivery dates, although we will always tell you if we expect a significant delay.

Ownership of the products passes to you when we receive full payment. Risk of loss passes to you when the products are delivered to the shipping address you gave us. If a parcel is lost in transit before delivery, we will replace the items or refund you in line with our shipping and refund policies.

You are responsible for giving a complete and accurate shipping address. If a parcel is returned to us because the address was incomplete or wrong, we will contact you to arrange reshipment; any additional shipping cost for a second trip will be explained before it is charged.

For international orders, you (or your recipient) are the importer of record and are responsible for any import duties, taxes or fees charged by the destination country.

6.1 Gift orders and orders shipped to someone else

Many orders are sent straight to a relative or friend. When you enter someone else’s shipping address, you confirm that you have a reasonable basis to send them a parcel and to share their name and address with us and our delivery partners for that purpose. The person who places and pays for the order remains our customer for that order: they can cancel or change it within the 24-hour window, and refunds go back to their payment method. The recipient may contact us to exchange a size within the return window, and we will help them using the order details they can reasonably confirm.

6.2 Communications about your order

By placing an order, you agree that we may email you about it: confirmation, production or shipping updates, delivery problems, returns and refunds. These service messages are part of the contract and are not marketing. Please make sure the email address you give us is correct and check your spam folder if you are waiting for a message. Marketing emails are only sent if you opt in, and you can unsubscribe at any time.

6.3 Product care and safety

Printed garments last longest when washed inside out in cold water and tumble dried on low heat or hung to dry; avoid bleach and avoid ironing directly on the print. Mugs are described on each product page with any dishwasher or microwave guidance that applies to that specific product. Products are not toys. Garments with drawstrings, such as hoodies, are designed for adults and older children and should not be given to young children without supervision. If you ever believe a product is unsafe, stop using it and contact us straight away.

6.4 Delivery problems and claims

If a parcel is late, appears lost, or is marked as delivered but cannot be found, please follow the steps on our Shipping & Delivery page, including the 7-business-day wait after the latest estimate before a parcel is treated as late. We will work with the carrier and replace or refund the order where the carrier cannot locate it. Claims for damaged, misprinted or incorrect items should be made within 60 days of delivery with a photo.

7. Returns, refunds and cancellations

You may return products within a 60-day window from delivery, for any reason, under our Returns & Exchanges Policy. There is no restocking fee. Items that arrive damaged, misprinted, defective or different from your order are replaced or refunded at no cost to you, including return postage. For change-of-mind returns, including size or colour exchanges, you pay the cost of sending the item back and we pay to ship any exchange item to you.

Once a refund is approved, it is issued within 7 calendar days to your original payment method, as set out in our Refund Policy. Change-of-mind garments should be unworn and unwashed; items returned worn, washed or damaged may receive a partial refund, which we will explain before it is issued.

Cancellations and changes are possible within 24 hours of ordering if the order has not shipped. Nothing in these Terms takes away any rights you have under consumer protection laws that apply to you and cannot be excluded.

8. Discounts and promotions

From time to time we may offer discount codes or promotions. Each offer has its own conditions, such as an expiry date, a minimum spend or eligible products, which we show with the offer. Unless an offer says otherwise:

  • only one discount code can be used per order;
  • codes cannot be exchanged for cash, applied to past orders or combined with other offers;
  • a code may be withdrawn if it is shared publicly when it was meant for one person, or used in a way that breaks its conditions;
  • when you return an item bought with a discount, the refund is the amount you actually paid for that item.

We do not run fake countdowns or invented “limited stock” messages. If an offer ends on a date, that date is real.

9. Reviews and content you submit

If you post a review, photo, comment or other content on our site or send it to us for publication, it must be honest, lawful and your own, and it must not include anyone’s personal information without their permission. Please do not post photos of children who are not your own. You give us a non-exclusive, royalty-free, worldwide licence to display, reproduce and adapt that content on the site and in our marketing, with credit where appropriate. You keep ownership of your content.

We may decline or remove content that is misleading, offensive, unlawful, unrelated to the product, or that infringes someone else’s rights. We do not edit reviews to change their meaning, and we never write reviews ourselves or pay for positive ones.

10. Intellectual property

The Kin Folk Tee name and logo, our designs and artwork, product descriptions, page text, graphics and the layout of the site are owned by Kinfolktee or used under licence, and are protected by copyright, trademark and other laws. You may view and print pages for your personal, non-commercial use, such as keeping a copy of an order or a policy. You may not copy, reproduce, sell, modify or distribute our designs or content, or use our name or logo, without our written permission.

We respect the rights of others and expect our customers to do the same. If you believe something on our site infringes your rights, please follow the steps on our Intellectual Property Policy or DMCA page.

11. Acceptable use

You must not misuse the site. In particular, you must not:

  • attempt to break, probe or bypass the site’s security, or interfere with its operation;
  • scrape, copy or harvest content or data using automated tools, other than normal search engine indexing;
  • place fraudulent orders, use payment methods you are not authorised to use, or misuse discount codes;
  • impersonate another person or misrepresent your connection to anyone;
  • upload viruses or harmful code, or send spam through our forms or email;
  • use the site for any purpose that is unlawful, harmful or abusive to others, including our support team.

We may suspend or end your access to the site, cancel orders or close accounts if you break these rules, and we may report unlawful activity to the appropriate authorities.

12. Disclaimers

We provide the site and its content “as is” and “as available”. To the fullest extent permitted by law, we do not make any promises about the site beyond those stated in these Terms and our policies, and we exclude implied warranties to the extent the law allows. This does not affect any warranty or guarantee that applies to products by law and cannot be excluded, such as the guarantee that goods are of acceptable quality and match their description.

Product care instructions are given to help you keep items looking good. Printed garments and mugs should be used for their normal purpose; please follow the care instructions on the product page, and keep mugs away from conditions they are not described as suitable for.

13. Limitation of liability

To the fullest extent permitted by law, Kin Folk Tee will not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or data, arising from your use of the site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for your statutory rights as a consumer.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, carrier disruptions, natural disasters, power or internet outages, labour disputes or government actions. If such an event affects your order, we will tell you and offer a fair solution, including a refund where the order cannot be completed.

14. Indemnity

If you break these Terms or the law in connection with your use of the site, and this causes a third party to make a claim against us, you agree to compensate us for reasonable losses and costs that result, to the extent permitted by law. This does not apply to ordinary customers using the site in good faith.

15. Third-party services and links

The site relies on third-party services such as payment providers, carriers and hosting providers, and may link to their websites, for example a carrier tracking page. Those services have their own terms and privacy policies. We are not responsible for their content or practices, although we choose providers carefully and will help you if something goes wrong with one of them in connection with your order.

16. Privacy

Our Privacy Policy explains how we collect and use personal information when you use the site and place orders. By using the site you acknowledge that policy.

17. Governing law and disputes

These Terms are governed by the laws that apply where Kinfolktee is established in the United States, without regard to conflict-of-law rules, except where the consumer protection laws of the country or state where you live give you rights that cannot be overridden. If you are a consumer in Canada, Australia or New Zealand, nothing here removes the protection of the mandatory consumer laws of your country.

If you have a problem, please contact us first. Most issues are resolved quickly by email, and we will always try to reach a fair solution informally. If a dispute cannot be settled that way, it may be brought before the courts that have jurisdiction under the applicable law.

18. Changes to these Terms

We may update these Terms from time to time, for example to reflect new products, services or legal requirements. The version published on this page when you place an order applies to that order. We will update the “Last updated” date when we make changes, and we will highlight significant changes on the site.

19. General

  • Entire agreement: these Terms and the policies they refer to are the whole agreement between you and us about using the site and buying products.
  • Severability: if a court finds part of these Terms unenforceable, the rest stays in effect.
  • No waiver: if we do not enforce a right straight away, we can still enforce it later.
  • Transfer: we may transfer our rights and obligations under these Terms to another business, for example if Kin Folk Tee is sold, without reducing your rights. You may not transfer your rights without our written consent.
  • Notices: we will contact you by the email address you give us; you can contact us by email at the address below.

20. Contact us

Kinfolktee (Kin Folk Tee), 208 Wynbrook Dr, Nashville, TN 37221, United States. Email: support@kinfolktee.com. We reply within 1 business day. For help with an order, visit the Help Center or Contact Us.