FAQs

When you place an order, we print each item for you on a fresh blank in the USA, check it and pack it. Nothing is pulled from a pile of pre-printed stock. Printing and packing usually take 1–3 business days before your order ships. This is why we can offer so many designs in so many sizes, and why we ask for any changes within 24 hours.

Yes. Each item in your cart is printed individually, so a family order can include an S, a 3XL and a youth M in different colours with no problem. Add each person’s item to the cart separately with the right options selected. Putting everyone in one order also helps the parcel travel together.

Email us within 24 hours of ordering with your order number and the change you need. If the order has not shipped, we can usually change the size, colour or address, or cancel it. See Cancel or Change Order for details.

We cannot add items to a paid order. Place a second order instead; shipping is free, so it costs nothing extra. Mention the first order number in your second order’s notes and we will try to ship them together.

Not at the moment. Every design in the shop is ready to order as shown. If you have a family saying you would love to see on a shirt, send it to us; customer ideas often inspire new designs.

Check your spam and promotions folders first. If it is not there, email us with the name and email you used at checkout before you try to order again, so you do not end up with a duplicate order.

Nothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code needed.

Only the United States, Canada, Australia and New Zealand. Checkout does not offer delivery to other countries. You can live anywhere and still send a gift to an address in those four countries.

Add the 1–3 business days of printing to the transit estimate: about 3–7 business days within the United States and about 7–14 business days to Canada, Australia and New Zealand. These are estimates, and busy holiday weeks can add time. See Shipping & Delivery.

When your order ships, we email you a shipping confirmation with tracking where the carrier provides it. You can also check your order status on the Order Tracking page with your order number and billing email.

Different products, such as a hoodie and a mug, are sometimes printed on different equipment and shipped separately. You do not pay extra, and each parcel has its own tracking number in your shipping emails.

If it is 7 business days past the latest estimate and the tracking has not moved, email us with your order number. We open an investigation with the carrier, which takes up to 5 business days. If the parcel cannot be found, we reprint and reship it or refund you, whichever you prefer.

Orders to those countries are imported from the USA, and your country may charge duties, taxes or handling fees on arrival depending on the order value and local rules. Those charges are set by your government, are not collected at our checkout, and are usually paid by the recipient.

You have 60 days from delivery to return or exchange any item, for any reason. There is no restocking fee. Email us first to start a return; we send instructions within 1 business day. Full details are in our Returns & Exchanges Policy.

If the item arrived damaged, misprinted, defective or wrong, return shipping is free and often you do not need to send it back at all. For change-of-mind returns, including size or colour swaps, you pay the postage to send the item back, and we pay to ship the exchange item to you.

Once your return is approved, or your photo claim or cancellation is confirmed, we issue the refund within 7 calendar days to your original payment method. Your bank may then take a few business days to show it. See the Refund Policy.

Yes, within 60 days of delivery. Tell us the new size when you start the request. Because we print on demand, we can usually print the new size as soon as your return is approved, and it ships free.

Email us within 60 days of delivery with photos of the item and packaging. We will send a free replacement or a full refund, your choice, and you will not pay any return costs.

Yes. They can contact us with the order number, or the buyer’s name and shipping postcode, and exchange within the same 60-day window. Refunds always go back to the person who paid, so an exchange is usually simpler for gifts.

No. Return or exchange only the pieces that need it. Pack them together if you can and list each item in your email.

Most of our tees are a unisex cut, which runs a little straighter and roomier than a fitted women’s tee. If you like a closer fit, many people size down once. The exact sizes offered for each design are listed on its product page.

Borrow a shirt that fits them well, lay it flat and measure across the chest just below the sleeves and from the top of the shoulder to the hem. Compare that with the guidance in our Size Guide. If you are between two sizes, go up for sweatshirts and hoodies.

Turn it inside out, wash on cold and gentle, skip the bleach, and tumble dry on low or hang to dry. Do not iron directly on the print. Following these steps keeps the print looking good for much longer.

That depends on the specific mug, and the care guidance is listed on each mug’s product page. When in doubt, hand washing is the gentlest option for any printed mug.

No. All our designs are original family-themed artwork and lettering. We do not use team logos, cartoon characters, celebrity images or other brands. See our Intellectual Property Policy.

Work backwards from the event: subtract the transit estimate for your country, then 3 business days of printing, then add a few days of breathing room. For a reunion inside the United States, ordering about three weeks ahead is comfortable; for Canada, Australia or New Zealand, allow longer. If your date is close, email us before ordering and we will give you an honest answer.

Send the family a single message with the Size Guide link and ask each person to measure a shirt that fits them well, then reply with a size, not a guess. Keep the list in one place, place one order, and forward the confirmation to the group so people can catch mistakes inside the 24-hour change window.

For big groups, a single colour usually photographs best and makes the family read as one crew from a distance. For smaller families, mixing two or three colours from the same design lets each person stand out while still matching. Check that the design is offered in every colour you want before ordering.

Yes, each person can place their own order. Shipping is free on every order, so splitting costs nothing extra. If you want the orders delivered together to one address, mention that in each order’s notes and we will try to ship them at the same time.

Any active public discount is shown on the site with its conditions. We do not advertise standing bulk discounts. If you are planning a very large order, email us and we will tell you whether any current offer applies.

Yes. Enter their name and address as the shipping address and your details as billing. Shipping emails go to your email address, so you can follow the parcel without spoiling the surprise.

A mug has no size to get wrong. For clothing, a sweatshirt or hoodie in a relaxed fit is more forgiving than a tee, and the 60-day exchange window gives them time to swap sizes.

The available payment methods are shown at checkout, and only methods that are connected and working are offered. Details are on our Payment Methods page.

All prices are in US dollars. If your card is in another currency, your bank converts the amount and may charge a foreign transaction fee.

Yes. The whole site uses HTTPS, and payment details are entered on the payment provider’s secure systems. We never see or store your full card number.

No, you can check out as a guest. An account lets you see your order history and save addresses for next time.

Only to make and deliver your order, keep you updated, handle returns and protect the store from fraud. We never sell your personal information. Read our Privacy Policy for details.

Email support@kinfolktee.com or use the Submit a Ticket page. A person replies within 1 business day.