Refund Policy
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Refunds at a glance
- Refund timing: once a refund is approved, we issue it within 7 calendar days to your original payment method.
- Return window: 60 days from delivery to ask for a return and refund, for any reason.
- No restocking fee and no hidden deductions.
- Our error: damaged, misprinted, wrong or lost items are refunded in full, including any return postage.
- Change of mind: you are refunded the item price; return shipping is paid by you.
- Questions: support@kinfolktee.com, reply within 1 business day.
This page covers the money: when you qualify for a refund, how much comes back, when it is issued and how it reaches you. The practical steps for packing and posting an item back to us are on the Returns & Exchanges Policy page. The two pages work together, but this one is the place to look when you want to know where your money is.
1. When you can get a refund
You can ask for a refund in each of the situations below. “Approval” in this policy means the moment we confirm the refund by email: when your return has arrived and been inspected, when we accept a photo claim, or when we confirm a cancellation.
1.1 Your item arrived damaged, misprinted or not as described
Email us within 60 days of delivery with a photo. If the problem is ours, you can have a free replacement or a full refund of the item, and you will not pay anything to send it back. Many claims of this kind are approved from the photo alone, so the refund can be issued without you mailing anything.
1.2 We sent the wrong item, colour or size
If what arrived does not match your order confirmation, we refund the item in full or send the right one, whichever you prefer. Return postage is on us.
1.3 Your parcel was lost
If a parcel is still missing 7 business days after the latest delivery estimate and a carrier investigation of up to 5 business days does not find it, we refund the lost items in full or reprint and reship them. See the Shipping & Delivery page for how that process works.
1.4 You changed your mind or the size is wrong
Change-of-mind returns are welcome within 60 days of delivery. Once the item arrives back and passes inspection, we refund the price you paid for it. You pay the cost of shipping the item back to us. If you would rather have a different size or colour, an exchange is often quicker than a refund and a new order.
1.5 You cancelled before shipping
If we confirm a cancellation within the 24-hour window on our Cancel or Change Order page, you receive a full refund of everything you paid for the cancelled items.
1.6 We cancelled your order
If we have to cancel an order, for example because a design cannot be printed on the selected blank or the shipping address cannot be served, we refund the full amount and tell you why.
2. How long refunds take
We issue every approved refund within 7 calendar days of approval. In practice most refunds are sent sooner. After we send it, your bank or payment provider still needs time to post it to your account.
| Step | Who | Typical time |
|---|---|---|
| Return requested and approved to ship | Kin Folk Tee | Within 1 business day of your email |
| You ship the item back | You | Within 14 days of approval |
| Inspection after arrival | Kin Folk Tee | Within 2 business days |
| Refund issued | Kin Folk Tee | Within 7 calendar days of approval |
| Funds show in your account | Your bank or payment provider | Depends on the provider, often a few business days |
We email you when the refund is issued. If you have not seen the money after your bank’s normal posting time, send us the order number and we will share the refund reference so your bank can trace it.
3. How you are refunded
Refunds go back to the original payment method used for the order. We cannot send a refund to a different card, account or person. That protects you and the person who paid. If the original card has expired or been replaced, your bank normally forwards the refund to the new card; if it cannot, contact your bank first and then us.
The payment options available at checkout are listed on the Payment Methods page. Whatever method you use, the refund follows the same route back.
4. What is refunded
| Reason | Item price | Original shipping | Return postage |
|---|---|---|---|
| Damaged, misprinted or defective | Full | Shipping is free, so nothing to refund | Free label or reimbursed |
| Wrong item, size or colour sent | Full | Nothing to refund | Free label or reimbursed |
| Lost parcel | Full | Nothing to refund | Not applicable |
| Change of mind or wrong size ordered | Full, if unworn | Nothing to refund | Paid by you |
| Cancelled before shipping | Full | Nothing to refund | Not applicable |
There is no restocking fee. If you used a discount code, the refund is the amount you actually paid for the item after the discount. Import duties or taxes charged by your country’s customs authority are collected by that authority, not by us; ask the carrier or customs office about reclaiming them for a returned item.
5. Partial refunds
A partial refund is the exception, and we always explain it before it happens. It can apply when:
- a change-of-mind garment comes back worn, washed, stained or smelling of smoke or perfume;
- a change-of-mind mug comes back used or broken because it was not packed with protection;
- only part of an order is returned, in which case only the returned items are refunded.
When we find a problem, we email photos and the amount we can refund. You can accept it, or ask us to send the item back to you instead.
6. Refunds for gifts and group orders
When a gift recipient returns an item, the refund goes to the person who paid for the order, because it must return to the original payment method. If you want to avoid that, choose an exchange instead. For reunion and group orders, each returned piece is refunded on its own; you do not need to return the whole order.
7. Payment disputes and chargebacks
If something has gone wrong, please contact us before you open a dispute with your bank or payment provider. Most problems are solved within a day or two by email, and a dispute can freeze the money for weeks on both sides. If a dispute has already been opened, we will respond to the provider with the facts of the order and keep working with you directly. Opening a dispute does not take away your rights under this policy.
8. Currency and international refunds
All prices at Kin Folk Tee are in US dollars, and refunds are issued in US dollars for the amount you paid. If your card or account is in Canadian, Australian or New Zealand dollars, your bank converts the refund at its own exchange rate on the day it processes it. Because exchange rates move, the amount in your local currency can be a little higher or lower than the amount originally charged. We have no control over that difference and cannot make it up, but we are happy to send the exact US dollar figure if your bank asks.
Some banks also charge foreign transaction fees on purchases or refunds. Those fees are set by your bank and are not refunded by us. If you are unsure, check your card’s terms.
9. Discount codes, free items and promotions
When an order used a discount code, the code’s value is spread across the discounted items. A returned item is refunded at the price you actually paid for it after the discount, not its full list price. If a promotion gave you a free item with a purchase, and you return the purchased item, we may ask you to return the free item too or deduct its value; we will always explain this before the refund is issued. A discount code used on a cancelled order is usually restored so you can use it again, as long as the code is still within its validity dates.
10. When your return goes missing
If you return something because of our mistake using our prepaid label and the parcel goes missing on its way back, that is our problem to solve, not yours, and your refund or replacement goes ahead. For a change-of-mind return that you posted yourself, we can only refund once the parcel reaches us. That is why we ask you to use a tracked service: with a tracking number, we can help you claim from the carrier, and if the tracking shows the parcel was delivered to us, we will find it and process the refund.
11. Refunds on orders with several items
Family orders often hold several pieces: four reunion tees, a hoodie and a couple of mugs, for example. Each piece is treated on its own. If one mug arrives broken, we refund or replace that mug and leave the rest of the order alone. If two tees need a different size, we handle those two and nothing else. Your refund email lists exactly which items were refunded and the amount for each, so it is easy to match against your order confirmation and your card statement. If an order shipped in more than one parcel, the 60-day window for each item runs from the day its own parcel was delivered.
12. Your refund checklist
- Ask within 60 days of delivery, by email with your order number.
- Send photos for damaged, misprinted or wrong items.
- For change-of-mind returns, post the item within 14 days of approval, tracked.
- Watch for our inspection email within 2 business days of arrival.
- Look for the refund email: refunds are issued within 7 calendar days of approval.
- Allow your bank its normal posting time, then ask us for the reference if needed.
13. A few real situations
“The mug arrived in three pieces.”
Send a photo of the mug and the box. We approve most of these from the photo, so you can choose a replacement or a refund straight away, and you do not need to send the broken pieces back.
“I ordered a 2XL hoodie for my brother, and it swallows him.”
That is a change-of-mind return. Send it back unworn within 60 days; once it arrives and passes inspection, we refund the hoodie price within 7 calendar days. Or ask for an exchange, and we will ship the new size for free.
“My refund email came, but my card shows nothing.”
Card refunds can take a few business days to appear after we issue them. If it still has not shown after your bank’s normal time, ask us for the refund reference.
14. Contact us about a refund
Email support@kinfolktee.com with your order number, or open a request on the Submit a Ticket page. We reply within 1 business day. More answers are in our FAQs and the Help Center. Kinfolktee, 208 Wynbrook Dr, Nashville, TN 37221, United States.