Payment Methods
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Payments at a glance
- Payment options: the payment methods available for your order are shown at checkout. Only methods that are connected and working are ever offered.
- Currency: all prices are in US dollars (USD).
- Shipping: free to the United States, Canada, Australia and New Zealand, so the total you see before payment is the total you pay us.
- Security: payment details are entered on the payment provider’s secure systems. Kin Folk Tee never sees or stores your full card number.
- Refunds: always go back to the original payment method, issued within 7 calendar days of approval.
- Help: support@kinfolktee.com, reply within 1 business day.
This page explains how paying for a Kin Folk Tee order works: which options you can expect, when your money is taken, how it is protected, and what to do if something goes wrong. We have deliberately kept it free of payment logos. We only show a payment brand once that method is live on our checkout, so you never see a promise on this page that the checkout cannot keep.
1. Accepted payment methods
The payment methods you can use are listed on the checkout page, in the “Payment” section below your order summary. What you see there is exactly what is available for your order at that moment. We do not list methods here that are not connected, and we will never ask you to pay by bank transfer to a personal account, by gift card, or through a link sent in a private message.
We are setting up our payment options carefully and will update this page with the specific methods as soon as they are active at checkout. If you reach checkout and the option you prefer is not there, email us; we are happy to tell you what is planned.
How to recognise a genuine Kin Folk Tee payment
- You are on kinfolktee.com with a padlock in the address bar, or on the secure page of a well-known payment provider that our checkout sent you to.
- The amount matches the total in your cart.
- You receive an order confirmation email from us after paying.
We will never ask for your card number, security code or passwords by email, chat, phone or social media. If anyone does, it is not us. Please report it to support@kinfolktee.com.
2. Currency and pricing
All prices on kinfolktee.com are in US dollars (USD), and orders are charged in US dollars. If you pay with a card or account in another currency, such as Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those conversion rates and fees are set by your bank, not by us, and they are not refundable by us. Check your card’s terms if you are unsure.
Shipping to the four countries we serve is free, so there is no shipping line added at checkout. The order total includes the products and any discount you applied. For orders to Canada, Australia and New Zealand, import duties or taxes charged by your country are not part of our checkout total; see Shipping & Delivery for details.
| Line | Included in the checkout total? | Notes |
|---|---|---|
| Product prices | Yes | Shown in USD on each product page |
| Discount code | Yes, deducted | One code per order unless an offer says otherwise |
| Shipping | Free | To US, CA, AU and NZ only |
| Sales tax | Shown at checkout if it applies | Depends on the delivery address |
| Import duties and taxes (CA, AU, NZ) | No | May be charged by the destination country on arrival |
| Currency conversion fees | No | Set by your bank if your account is not in USD |
3. When you are charged
Your payment is taken or authorised when you place your order. Because every Kin Folk Tee item is printed for you after ordering, we need a confirmed payment before production starts. If your payment provider places a temporary authorisation first, the final charge matches your order total.
If you cancel within 24 hours and before shipping, or if we cancel an order, the full amount for the cancelled items is refunded within 7 calendar days. Depending on your bank, an authorisation that was never captured may simply disappear from your statement rather than appear as a refund.
4. Payment security
The whole site is served over HTTPS, so information sent between your browser and our server is encrypted. Card and account details are entered on the payment provider’s secure systems, which are built to industry security standards. We receive only a confirmation that the payment succeeded and limited reference details, such as the card type or the last four digits, which help us match refunds and answer questions. Your full card number and security code never reach us.
To keep your account safe, use a strong password for your Kin Folk Tee account, do not share it, and log out on shared computers. Our Privacy Policy explains how we protect the personal information connected to your order.
5. If your payment is declined
A declined payment usually has a simple cause. Try these steps:
- Check that the card number, expiry date, security code and billing postcode match what your bank has on file.
- Make sure the card has enough available balance or credit for the order total.
- Ask your bank whether it blocked the payment as unusual, especially for a first purchase from a new store or a payment in USD from outside the US.
- Try another payment method offered at checkout.
We cannot see why a bank declined a payment; only your bank or payment provider can tell you. If you were charged but did not receive an order confirmation, do not pay again. Email us with your name and the time of the attempt and we will check whether the order exists.
6. Order verification
To protect customers from fraud, some orders are reviewed before production. This can happen, for example, when the billing and shipping countries differ, when an order is unusually large, or when the payment provider flags a transaction. In most cases the review takes a few hours. We may email you to confirm a detail. If we cannot verify an order, we cancel it and refund the full amount. We never ask for your full card number or password as part of verification.
7. Taxes
Where sales tax applies to an order, it is calculated from the delivery address and shown at checkout before you pay. Import duties and taxes for international parcels are charged by the destination country and are not collected by us. If you need an invoice showing the amounts paid, email us with your order number and we will send one.
8. Discount codes
If you have a discount code, enter it in the coupon field in the cart or at checkout before paying. The discount is shown in your order total. Codes have their own conditions, such as expiry dates or a minimum spend, which are shown with the offer. Codes cannot be added after an order is paid, and they cannot be exchanged for cash. We do not currently sell gift cards or offer store credit; if that changes, this page will explain how they work.
9. Refunds to your payment method
Refunds always go back to the original payment method used for the order. Approved refunds are issued within 7 calendar days. Your bank or provider then needs its own time to post the money, which is often a few business days. If your card has been replaced, your bank normally forwards the refund to the new card. Full details are in our Refund Policy.
10. Disputes and chargebacks
If something is wrong with a charge, please email us before contacting your bank. We reply within 1 business day and can usually fix the problem faster than a formal dispute, which can freeze funds on both sides for weeks. If you have already opened a dispute, we will respond to your payment provider with the facts of the order and keep helping you directly in the meantime.
11. Paying for someone else’s gift
You can pay for an order that ships to someone else. Enter your own billing details and their shipping address. Your payment provider may ask you to confirm the payment, especially when billing and shipping addresses are in different countries. Remember that any refund for a gift returns to your payment method, so if the recipient wants a different size, an exchange is usually the simplest route.
12. Group orders paid by one person
For a family reunion or holiday order, one person usually pays for everyone’s shirts. We cannot split a single order across several cards. If the family wants to pay separately, each person can place their own order; shipping is free either way, so splitting an order costs nothing extra. If you would like separate orders to arrive together at one address, mention it in each order’s notes or email us after ordering and we will do our best to ship them at the same time.
13. Keep your details safe
- Never send card numbers, security codes or passwords by email or through our ticket form.
- Check that you are on kinfolktee.com before entering any information.
- Be careful with messages that claim to be from us and ask you to “re-confirm” a payment through a link. Our emails only link to kinfolktee.com.
- Review your statements and tell your bank about any charge you do not recognise.
14. Payment questions families ask
“Will I be charged before my order is printed?”
Yes. Payment is confirmed when you place the order, because production starts only for paid orders. If you cancel within 24 hours and before shipping, the full amount is refunded within 7 calendar days.
“Why is the amount on my statement slightly different from the checkout total?”
If your card is not in US dollars, your bank converted the USD amount using its own rate and may have added a foreign transaction fee. The amount we charged is the USD total on your order confirmation.
“Can I pay part now and part later?”
Not at the moment. Every order is paid in full at checkout. If an instalment option becomes available, it will appear at checkout and this page will be updated first.
“I see two charges for one order.”
Some banks show a temporary authorisation and the final charge side by side for a short time. The authorisation drops off on its own. If you still see two completed charges after a few days, email us with your order number and we will check and refund any duplicate.
15. Contact us
Questions about payments? Email support@kinfolktee.com or use Submit a Ticket, and include your order number if you have one. We reply within 1 business day. You may also find answers in our FAQs and Terms of Service. Kinfolktee, 208 Wynbrook Dr, Nashville, TN 37221, United States.