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\nThis page is about the process of sending something back: what qualifies, how to start, how to pack it, where it goes and what happens when it arrives. If you want to know how and when money reaches your account, the Refund Policy covers that in detail. We kept the two pages separate so each one can answer its own question clearly.
\nKin Folk Tee items are printed for you after you order. Even so, we know that a hoodie for a son-in-law can run big, a toddler can grow a size between the order and the birthday, and Grandpa may prefer navy after all. That is why we offer a full 60-day window on every item.
\nYou can start a return or exchange at any time within 60 days from the date your order was delivered. The delivery date is the one shown in the carrier tracking. If an order arrived in more than one parcel, each parcel has its own 60-day window starting from its own delivery date.
\nStarting the return within 60 days is what counts. Once we approve it, you have 14 days to ship the item back to us. We will not turn down a return because the carrier took a while to bring it to us, as long as it was sent within those 14 days.
\nAny tee, sweatshirt, hoodie, mug or gift item bought from kinfolktee.com can be returned within the window, provided it is in the condition described below.
\n| Situation | \nCan I return it? | \nCondition we need | \nReturn shipping | \n
|---|---|---|---|
| Wrong size or fit | \nYes, return or exchange | \nUnworn, unwashed, no odours or marks | \nPaid by you; exchange item ships free | \n
| Changed your mind | \nYes | \nUnworn, unwashed, unused mug | \nPaid by you | \n
| Arrived damaged or broken | \nYes | \nPhoto of item and packaging | \nFree, or no return needed | \n
| Print defect or misprint | \nYes | \nPhoto showing the defect | \nFree, or no return needed | \n
| Wrong item, colour or size sent | \nYes | \nPhoto of the item and its label | \nFree | \n
| Washed and the print cracked early | \nContact us | \nPhoto and care details | \nFree if it is a print defect | \n
Garments should be unworn, unwashed and free from perfume, smoke, pet hair or stains, ideally in their original mailer or a clean bag. Mugs should be unused and returned with protective packing. We ask this because items we receive back cannot be resold if they have been worn; we still accept them, but a worn or damaged change-of-mind return may receive a partial refund as explained in the Refund Policy.
\nPlease do not send items back without contacting us first. Return addresses can differ depending on what is being returned, and parcels sent to the wrong place can get lost. Our business address in Nashville is not a returns address unless we tell you otherwise.
\nIf the reason for the return is our mistake, you pay nothing. That includes damaged items, print defects, the wrong item, wrong size or wrong colour compared with your order, and items that do not match their description. We send a prepaid label or reimburse the postage you paid, as long as you used a reasonably priced tracked service.
\nFor change-of-mind returns, including size or colour exchanges, you pay the cost of sending the item back to us, and we pay to ship any exchange item to you. We recommend a tracked service so that both of us can see where the parcel is.
\nExchanges are the most common return at Kin Folk Tee, almost always for sizing. Here is how they work:
\nBefore you request a size exchange, lay a garment that fits well flat on a table and compare it with the guidance in our Size Guide. If you are between two sizes for a sweatshirt or hoodie, the larger one is usually the safer choice because heavier fabrics have less stretch.
\nWe check prints before packing, but a mistake can still slip through, and parcels do occasionally take a knock on the road. If something is not right:
\nDirect-to-garment and similar prints soften slowly with washing. Fading after many washes is normal wear. Cracking, peeling or large patches of missing ink after only a few gentle washes is not, and we treat it as a defect. Tell us how the item was washed and send a photo; we will look at it fairly.
\nWhen your parcel arrives, we inspect it within 2 business days. We then email you the result:
\nIf you change your mind within 24 hours of ordering and the order has not shipped, you do not need to wait for delivery and return it. We can usually cancel or change it before printing. See our Cancel or Change Order page.
\nIf you received a Kin Folk Tee item as a gift and it does not fit, you can exchange it too. Ask the person who ordered it for the order number, or send us the name on the order and the shipping address so we can find it. Gift exchanges follow the same 60-day window. Refunds for gifts go to the original payment method of the person who placed the order, so a size swap is usually the simplest choice.
\nIf you ordered shirts for a family group and a few sizes are off, you can return or exchange just those pieces. Put them in one parcel if you can, list every item in your email, and we will handle them together. You do not need to return the whole order.
\nA return that arrives in good shape is a return we can approve quickly. A few minutes of packing saves days of back-and-forth.
\nIf you live outside the United States, you can return items under the same 60-day rules. A few extra points help an international return go smoothly:
\nKeep the tracking number from your return parcel until you receive our final email. If the tracking shows the parcel was delivered to us and you have not heard from us within 3 business days, write to us with the tracking number and we will chase it at our end. If a change-of-mind return goes missing in the post on its way to us, we will help you with the carrier claim, and a tracked service makes that claim much easier.
\nWrite to support@kinfolktee.com and we will reply within 1 business day. You can also visit the Help Center or our FAQs. Kinfolktee, 208 Wynbrook Dr, Nashville, TN 37221, United States.
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