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\nWelcome to the Kin Folk Tee Help Center. This page is a map of everything you might need after you click “Place order”, and a few things you might want to know before. Each section gives you the short version in plain language and then points you to the page with the full details. If you only read one thing, read the quick answers; they cover most of the questions families send us.
\nIf someone sent you a Kin Folk Tee gift, welcome to the family. You do not need an account to get help. If the size is wrong, email us with the order number from the packing slip if there is one, or the name of the person who ordered and your shipping postcode. We will find the order and arrange an exchange within 60 days of delivery. We will not tell you what the gift cost, and any refund goes back to the person who paid.
\nCustomers in Canada, Australia and New Zealand get the same free shipping, 60-day returns and 7-calendar-day refund timing as US customers. Two things work differently: delivery takes longer, about 7–14 business days after printing, and your country may charge import duties or taxes when the parcel arrives. Prices and refunds are in US dollars, so your bank converts the amounts. If you are returning something across the border, email us first, because there may be a cheaper way to sort out a size problem than international postage.
\nIf a page will not load, the cart empties unexpectedly or checkout shows an error, try refreshing the page, clearing your browser’s cookies for kinfolktee.com, or switching browsers. The cart relies on essential cookies, so blocking all cookies stops it from working. If the problem continues, email us a short description and, if you can, a screenshot of the error message. We will fix what we can on our side and help you complete your order.
\nThe weeks before Mother’s Day, Father’s Day, Thanksgiving and Christmas, and the summer reunion months, are when most families order. Printers and carriers are busier then, and delivery can take longer than usual. If a gift matters for a particular day, order as early as you can and check the latest notes on the Shipping & Delivery page. We will always tell you if we expect delays, rather than promise a date we cannot keep.
\nEmail support@kinfolktee.com or open a request on Submit a Ticket. Include your order number and, for any product problem, a photo. A person replies within 1 business day. For other ways to reach us and what to include in your message, visit Contact Us.
\nEvery Kin Folk Tee item is printed for you after you order. Your confirmation email arrives within minutes and lists your order number, which is the key to every other kind of help. One order can include any mix of designs, products, sizes and colours, and it is the best way to keep a family order together. If you need to add something, place a second order; shipping is free either way.
\n| Status | \nMeaning | \nWhat you do | \n
|---|---|---|
| Pending payment | \nThe payment has not been confirmed yet | \nComplete payment, or contact us if you were charged | \n
| Processing | \nPaid and being printed or packed | \nNothing; changes only within 24 hours | \n
| Completed | \nShipped; tracking email sent where available | \nFollow the tracking link | \n
| Cancelled | \nCancelled by you or us | \nLook for the refund email | \n
| Refunded | \nRefund issued | \nAllow your bank its posting time | \n
We ship from the USA to the United States, Canada, Australia and New Zealand only, and shipping is always free. Production takes 1–3 business days before the parcel leaves. Delivery estimates are about 3–7 business days within the US and about 7–14 business days to the other three countries. International parcels may attract import charges set by the destination country. Mixed orders can arrive in more than one parcel.
\nYou have 60 days from delivery to return or exchange any item, for any reason, with no restocking fee. Start by emailing us, and we send instructions within 1 business day. If we made a mistake, such as a misprint, damage or the wrong size, the return is free and often you do not need to send anything back. For change-of-mind returns you pay the return postage, and we ship any exchange item free.
\nRefunds go back to the original payment method and are issued within 7 calendar days of approval. Approval means your return arrived and passed inspection, your photo claim was accepted, or your cancellation was confirmed. Your bank may take a few more business days to show it. If you paid in a currency other than US dollars, the amount in your currency can differ slightly because of exchange rates.
\nAll prices are in US dollars. The payment methods available for your order are shown at checkout, and only working, connected methods are offered. Your payment details are entered on the payment provider’s secure systems; we never see your full card number. If a payment is declined, your bank is the only one who can tell you why.
\nOur tees are mostly unisex cuts with a straighter, roomier fit than women’s fitted tees. Sweatshirts and hoodies have less stretch, so go up a size if you are between two. The easiest way to choose a size for someone else is to measure a garment that already fits them. Each product page lists the sizes and colours available for that design, along with care notes.
\nYou can check out as a guest or create an account to keep your order history and addresses. We use your information only to make, ship and support your orders and to protect the store, and we never sell it. You can ask for a copy of your information or ask us to delete it at any time.
\nOur designs are original. If you believe something on our site infringes your copyright or trademark, there is a clear process to tell us, and we act promptly.
\nKin Folk Tee is a print-on-demand shop for family tees, sweatshirts, mugs and gifts, run by Kinfolktee in Nashville, Tennessee. Read our story and our promises on the About Us page, and find every page of the site on our Sitemap.
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